Screen not turning off during calls

  • When during a call I place the phone near to my ears, the screen doesn’t go off. Because of which the buttons on the calling screen get inadvertently pressed. Usually the proximity sensor should turn off the screen automatically.

    Can some one help? I would want the screen off when I place the phone to my ears.

  • CREO Support

    @abbykoshy Hi, I have already raised your concern to our technical team. They will shortly contact you.

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